NetSight’s placement of highly skilled on-site engineers ensures that IT functions are no longer a liability to the customer. Our qualified engineers fulfil all IT duties, including Server administration and network configurations. 24 x 7 support ensures that customers have access to technical assistance to ensure minimal operational downtime. NetSight ensures that updated product training is attended regularly in order to enhance infrastructures and advise customers of new IT developments and more cost effective solutions.
Most networking equipment, computer components and Peripherals installed are covered by a limited manufacturer’s warranty. In most cases these warranties are carry-in and inconvenience the user with operational downtime. These warranties also exclude lightning and power surges. This poses additional problems, as the distributor is not compelled to carry stock for each and every customer’s needs, causing operational delays for up to 6 weeks.
NetSight has a large client base currently covered by maintenance. This ensures that there is minimal network downtime. NetSight is responsible for the configuration of the network and will replace all faulty hardware on-site. The maintenance contract is on a month-to-month basis, to ensure first class service to you, the customer.
NetSight offers a dynamic SLA (Service Level Agreement) to cater for every customer’s requirements. These SLA’s will ensure that faulty equipment, will be replaced within the specified resolution time. NetSight will recommend the MTBF (Mean Time Before Failure) on the specified equipment to prevent unnecessary premiums.
NetSight’s E-mail services comprise Mail Hosting and Mail Relay facilities. NetSight, when hosting, has the ability to limit mailbox sizes and verify mail content on instruction of the customer. Virus scanning has been implemented to prevent infected mails accessing users mailboxes.
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NetSight’s technical department ensures that all equipment has been pre-configured and tested before installations. Many computer and solution resellers utilise NetSight’s technical expertise to assist with major network installation. These skills have been key to the successful implementation of networks in most African countries.
Our project management services span the full range of mission-critical implementation, from staging and integrating through to testing, documenting and delivery. NetSight’s project management skills have seen us handling the rollout of some of South Africa's largest IT projects, including the implementation of the largest Freight ASP’s network, comprising of integrated SNA and IP services.
Though our partnerships with 1st Tier Internet Service Providers, NetSight are able to offer Internet connectivity and E-mail solutions to best suit customers’ individual business needs. NetSight offers highly flexible connectivity options that are both cost effective and reliable:
- ADSL, Wireless, GSM, ISDN and Analogue dial-up access for Corporates, offering Internet access whenever needed
- Leased line access through Digital and Analogue connectivity, for permanent and unlimited usage
- International CIR, for guaranteed availability of international bandwidth.
NetSight’s Internet services include access control to restricted sites as well as facilities to generate management reports and statistics.
NetSight’s Technical expertise ensures that all products and services are of the highest international standards. NetSight’s support team are regularly required to attend product training to maintain the highest level of service excellence experienced by our customers.
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